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Discover our AICR Leadership Qualification

As a fast growing, international association, AICR has identified the need to provide learning & development opportunities to their members.

AICR has partnered with Lighthouse Organizational Development to provide online training opportunities for AICR members. The Leadership Certification (LC) program was launched in 2017 and includes a series of educational modules to create a recognizable sign of excellence in Front Office positions.

The goal of the AICR Leadership Certification (LC) is to:

  • Offer added value to AICR members
  • Increase AICR membership base
  • Increase attractiveness of working in Front Office
  • Provide a serious, high-quality development opportunity
  • Create a recognizable sign of excellence in Front Office
  • Make LC courses accessible online in order to be accessible to all members from around the world

The LC will consists of 3 modules, with 4-6 courses each and individual online coaching opportunities as part of the program. There courses cover areas such as:

  • Time & Priority Management
  • Feedback for Performance
  • Conflict Resolution
  • Communication Skills
  • E-Mail Management
  • Customer Service
  • Diversity
  • NLP
  • Poise and Deportment & Business Etiquette
  • Negotiation Skills
  • Leadership skills
  • Managing Your Personal Brand
  • Driving Business Results
  • Mentoring
  • Team Work

Click here to view the overview of the program

If you have any questions or would like to be part of this outstanding development opportunity please contact

Lilly Freudmayer, AICR International Secretary / Head of AICReducation